A burst pipe is the emergency that does the most damage the fastest. Water finds its way through floors, ceilings and walls within minutes, and what starts as a small split can flood a room before you’ve found a bucket.
The single most important thing is to stop the water at the mains — then call us. We’ll confirm you’ve shut off the right valve, get a plumber to you quickly, and trace the burst to its source. Once the leak is stopped we make a permanent repair and help dry things out so the damage doesn’t spread.
If water has come into contact with electrics, or it’s coming through a ceiling, treat it as urgent — stay clear of the affected area and call straight away. We deal with burst pipes across the TW postcode area every week, day and night, and we’ll document everything you need for an insurance claim.
What to do right now in Richmond
- Turn off your main stop tap (usually under the kitchen sink) — turn it clockwise.
- Turn off the water heating to avoid further damage.
- Move valuables and electricals away from the water.
- Call us — we'll talk you through it and we're on our way.
Excellent, excellent, excellent! Marc came to my assistance late on a Saturday night when no other emergency plumbers wanted the job. He travelled outside of the area he usually works to come to my home and make safe an issue.
Local to Richmond
We cover Richmond (TW9, TW10) — from Richmond Park, Kew Gardens, Richmond Bridge and across Kew, Petersham, Ham. Being genuinely local means a faster response when every minute counts.