A burst pipe — also called a burst water pipe — is the emergency that does the most damage the fastest. Water finds its way through floors, ceilings and walls within minutes, and what starts as a small split can flood a room before you’ve found a bucket.
The single most important thing is to stop the water at the mains — then call us. We’ll confirm you’ve shut off the right valve, get a plumber to you quickly, and trace the burst to its source. Once the leak is stopped we make a permanent repair and help dry things out so the damage doesn’t spread.
If water has come into contact with electrics, or it’s coming through a ceiling, treat it as urgent — stay clear of the affected area and call straight away. We deal with burst pipes across the TW postcode area every week, day and night, and we’ll document everything you need for an insurance claim. For more on what insurers ask for and how we help, see our insurance help hub.
What to do right now in Brentford
- Turn off your main stop tap (usually under the kitchen sink) — turn it clockwise.
- Turn off the water heating to avoid further damage.
- Move valuables and electricals away from the water.
- Call us. We answer 24/7 and your details go straight to a local plumber.
Local to Brentford
We cover Brentford (TW8) — from Syon Park, the Grand Union Canal, Kew Bridge and across Isleworth, Syon, Chiswick. Being genuinely local means a faster response when every minute counts.