If you can smell gas right now, stop and call the National Gas Emergency Service on 0800 111 999 first. They are free, available 24 hours a day, and will make the situation safe.
A gas smell, a hissing appliance, or a pilot light that won’t stay lit all need a qualified, Gas Safe registered engineer. Gas is not something to take chances with — get out, ventilate, avoid anything that could spark, and call the emergency line.
Once the immediate danger is dealt with, our Gas Safe registered engineers can trace the fault, repair the leak or appliance, and certify the work. We cover the TW area around the clock for gas-related plumbing and heating emergencies.
What to do right now
- Call the National Gas Emergency Service immediately: 0800 111 999.
- Open doors and windows to let gas escape.
- Do NOT turn any electrical switches on or off, and don't use naked flames.
- Turn off the gas at the meter control valve if you can reach it safely, then leave the property.
Gas Leak or Smell of Gas — across the TW area
We cover every part of the TW postcode area. Choose your town for local details: